Política Reembolsa

Política Ida Ne'e Kobre Deit Pedidu Transferénsia Banku

TimorStore only holds your money when you pay by Bank Transfer — that's the only case a refund from TimorStore is possible. If you paid by Cash on Delivery, you paid the seller or courier directly in person, and TimorStore never held that money — a refund in that case has to be arranged directly with the seller or courier, not through TimorStore.

Bainhira Ita Bele Husu Reembolsu

• Ita-nia pedidu la to'o, liu ona data entrega estimadu
• Buat ne'ebé to'o estraga, ka diferente signifikativamente husi lista (item sala, kondisaun sala)
• Ita kansela antes ita-nia pagamentu konfirma (haree Termu no Kondisaun — ida ne'e kansela simples, la'ós disputa)

Oinsá Atu Husu Ida

1. Loke disputa ba pedidu husi ita-nia históriku pedidu, deskreve problema — foto ajuda.
2. Seller iha loron 3 atu responde ho nia lado.
3. A TimorStore administrator reviews everything submitted and makes the final decision — approving a refund, arranging a reshipment, or closing the dispute with no action.

Oinsá Reembolsu Selu

An approved refund returns the full amount you paid for that order to your bank account. TimorStore currently processes refunds as a full amount per order, not a partial one. If the order had already been marked delivered and the seller (or courier) had already been credited for it, that credit is reversed at the same time so the platform's own books stay correct — this doesn't affect how much you get back.

Saida Mak La Kobre

• Simplesmente muda hanoin depois item ne'ebé deskreve loos ona entrega
• Pedidu Cash on Delivery — haree leten, organiza ida ne'e diretamente ho seller/entregadór
• Disputa ne'ebé loke depois atrasu la razoável, ne'ebé atrasu rasik halo alegasaun la bele verifika